The five jobs we start with

We start where the work is repetitive, high in volume and easy to measure. That gives every agent a clear job and a number to beat.

Support

Answer first-line tickets, process refunds and returns, and route the rest with a summary. We report the share resolved, response time and CSAT.

Sales ops

Research leads, write and send outbound, update the CRM and book meetings. We report leads worked, replies and meetings booked.

Finance ops

Send invoices, chase late payments, match payments and prepare monthly reports. We report days to collect and hours saved.

Recruiting ops

Screen applicants, schedule interviews and keep candidates updated. We report time to schedule and candidates screened.

Internal ops

Weekly reports, standup summaries and answers from your company docs, in Slack. We report hours saved and questions answered.

Anything outside these five we quote as a custom project. Staying narrow is how each agent gets better with every client.