All agents
Support agent
Answers tickets in your helpdesk and hands the tricky ones to your team with a summary.
How it works
A ticket comes in
When
“My order #1182 arrived damaged. Can I get a refund?”
Checks the order
Then
Finds order #1182 in Shopify
Refunds it
Then
$48.00, within your refund limit
Replies to the customer
Result
“Sorry about that. I’ve refunded your order.”
What it does
- Reads each ticket and looks up the order
- Handles refunds and returns within your limits
- Replies in your tone
- Passes anything unusual to your team with a summary
Works in
Zendesk
Gorgias
Intercom
Shopify
Use something else? If it has an API, we can usually build into it.